Cancellation & Refund Policy

Email info@solidblackabroad.com as soon as possible. Include your name, payment or enquiry reference, the service purchased, and a clear cancellation or refund request with any relevant reason. We may ask for information needed to verify the request.

You may contact SBA to cancel. Whether a payment is refundable will depend on the agreement, any work or separately authorised costs already incurred, and applicable consumer law. Where no work has started and no non-recoverable cost has been incurred, that will be taken into account.

Refund eligibility may take account of work already performed and costs properly incurred, subject always to applicable statutory rights. If you expressly ask us to begin a personalised service during an applicable cancellation period, we will explain how beginning early may affect the amount refundable.

Refund availability after a service has been fully performed depends on applicable law, what was agreed, whether performance met that agreement, and the circumstances. This policy does not create a blanket “no refunds” rule.

Government, embassy, consulate, visa-centre, university, assessment, payment-provider and other third-party charges are governed by the relevant third party's rules. SBA cannot promise a refund of money controlled by another organisation.

A refusal, rejection, unavailable appointment, expired vacancy, unsuccessful application or decision by an independent third party does not automatically mean the SBA service was not provided. We will assess any complaint against the agreed scope and applicable law. If SBA cannot provide an agreed service, we will explain the available remedy.

We will review the service record, payment status, agreed scope, work completed, costs incurred and relevant legal rights. We may request further information. Any approved refund will normally be returned using an appropriate payment method, subject to provider processes; no fixed processing period is promised by this policy.